Objective: To obtain a position in area of Training and Development that will utilize my education, experience and skills in training and instructional technology.
Work Experience
09/10 – Present State Controller Office: CJLEADS Raleigh, NC
· Communicate activity status and progress as needed; define business operation activities and timelines to support deployment project
· Supports the training process by administering training, logistical or administrative support as assigned
· Provides business case input to the technical team to improve application functionality as presented by users and as assigned
· Supports customers by providing 24x7 on call support on a rotational basis
· Consults with users, other analysts and the technical team to ensure fluid business operations as needed
· Train users on how to user criminal background software
· Formal and web-based training
· Technical support for users and assisting with trouble shooting technical issues as well as login and passwords issues
· Maintain certificate information for users that have attending training
· Maintain rosters and attendance for agency employees that have attended training
· Assist with auditing agency regarding employee usage of the application in accordance to policies of the department
09/07 – 09/10 American Society of Training and Development Alexandria, VA
· Created web portals with SharePoint 2007 software
· Trained user to add and maintain content on SharePoint site
· Translated technical issues into understandable terms to non-technical users
· Served as technical and customer support to assist users with system problems such as login issues
· Developed training materials based on an assessment of the overall technology need of the customer
· Created and presented PowerPoint presentations for classes and conferences.
· Updated records in TiMSS and Personify database maintain customer data
· Generated database reports for external and internal use and created job aids with report instructions
· Managed IT projects for the department and acts as the liaison between the IT team and chapter services department
· Attended online and classroom setting classes provided through ASTD such as presentation skills, business writing, and communication
11/06 – 3/07 Mary E. Wilson Foundation Raleigh, NC
· Instructed computer training for adults desiring to increase their basic computer skills as well as their knowledge in MS office
· Translated technical issues into understandable terms to non-technical users
· Developed training materials based on an assessment of the overall technology need of the class
· Created Power point presentations as well as presented them for training class
2/06 – 4/06 DEPARTMENT OF TRANSPORTATION Raleigh, NC
· Prepared training class sessions by setting up projector equipment and associated device equipment.
· Assessed employee training needs for various departments concerning employee development
· Created and maintained Access database and documented department positions and training requirements
· Obtained knowledge in SQL coding, coding database objects such as triggers and stored procedures
· Experienced working independently and manage responsibilities with minimal supervision
· Attended management classes as part of employee orientation activities
Skills: Microsoft Office Suite: Visio, Word, Excel and Access, Adobe Acrobat, Adobe Connect, WebEx, SharePoint 2003, Articulate and Basic SQL coding
Education:
9/11 – Present University of Maryland University College Adelphi, MD
MS in Distance Education and E-Learning with an Specialization in Teaching/Training
1/04 – 5/06 East Carolina University Greenville, NC
BS Business Education with Information Systems
1/03 – 5/04 Wake Technical College Raleigh, NC
Early Childhood Education Certificate and Credentials
8/00 – 5/01 North Carolina State University Raleigh, NC
General Courses: Chemistry, Biology and English
8/96 – 12/98 Pitt Community College Greenville, NC
A.A.S. Computer Programming.
Awards: NC Department of Transportation Technical Training Certificate in MS Suite Applications
American Society of Training and Development (ASTD) Training Certificate
Work Experience
09/10 – Present State Controller Office: CJLEADS Raleigh, NC
· Communicate activity status and progress as needed; define business operation activities and timelines to support deployment project
· Supports the training process by administering training, logistical or administrative support as assigned
· Provides business case input to the technical team to improve application functionality as presented by users and as assigned
· Supports customers by providing 24x7 on call support on a rotational basis
· Consults with users, other analysts and the technical team to ensure fluid business operations as needed
· Train users on how to user criminal background software
· Formal and web-based training
· Technical support for users and assisting with trouble shooting technical issues as well as login and passwords issues
· Maintain certificate information for users that have attending training
· Maintain rosters and attendance for agency employees that have attended training
· Assist with auditing agency regarding employee usage of the application in accordance to policies of the department
09/07 – 09/10 American Society of Training and Development Alexandria, VA
· Created web portals with SharePoint 2007 software
· Trained user to add and maintain content on SharePoint site
· Translated technical issues into understandable terms to non-technical users
· Served as technical and customer support to assist users with system problems such as login issues
· Developed training materials based on an assessment of the overall technology need of the customer
· Created and presented PowerPoint presentations for classes and conferences.
· Updated records in TiMSS and Personify database maintain customer data
· Generated database reports for external and internal use and created job aids with report instructions
· Managed IT projects for the department and acts as the liaison between the IT team and chapter services department
· Attended online and classroom setting classes provided through ASTD such as presentation skills, business writing, and communication
11/06 – 3/07 Mary E. Wilson Foundation Raleigh, NC
· Instructed computer training for adults desiring to increase their basic computer skills as well as their knowledge in MS office
· Translated technical issues into understandable terms to non-technical users
· Developed training materials based on an assessment of the overall technology need of the class
· Created Power point presentations as well as presented them for training class
2/06 – 4/06 DEPARTMENT OF TRANSPORTATION Raleigh, NC
· Prepared training class sessions by setting up projector equipment and associated device equipment.
· Assessed employee training needs for various departments concerning employee development
· Created and maintained Access database and documented department positions and training requirements
· Obtained knowledge in SQL coding, coding database objects such as triggers and stored procedures
· Experienced working independently and manage responsibilities with minimal supervision
· Attended management classes as part of employee orientation activities
Skills: Microsoft Office Suite: Visio, Word, Excel and Access, Adobe Acrobat, Adobe Connect, WebEx, SharePoint 2003, Articulate and Basic SQL coding
Education:
9/11 – Present University of Maryland University College Adelphi, MD
MS in Distance Education and E-Learning with an Specialization in Teaching/Training
1/04 – 5/06 East Carolina University Greenville, NC
BS Business Education with Information Systems
1/03 – 5/04 Wake Technical College Raleigh, NC
Early Childhood Education Certificate and Credentials
8/00 – 5/01 North Carolina State University Raleigh, NC
General Courses: Chemistry, Biology and English
8/96 – 12/98 Pitt Community College Greenville, NC
A.A.S. Computer Programming.
Awards: NC Department of Transportation Technical Training Certificate in MS Suite Applications
American Society of Training and Development (ASTD) Training Certificate